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The NightRider Way
NightRider Janitorial Services is locally-owned company, located at 1158 New Loudon Road in Cohoes, New York.
NightRider provides commercial cleaning services in over 80 buildings throughout the Capital Region. We currently clean over 600,000 square feet of commercial office space each week.
NightRider customers include schools, professional offices, medical / surgical centers, dental practices, manufacturing facilities, retail facilities, and general business office spaces.
To provide the highest level of quality service to our customers, NightRider’s operating model is different from our competitors’ in a few important areas.
The first significant difference is that at NightRider, every single member of our team is a full-time NightRider employee. We do not employ part-time workers and we never use subcontractors for any work we perform.
By utilizing a cadre of full-time team members instead of part-time employees, we have a less-transient workforce which results in a much higher-level of consistency for our customers. This staffing model provides us with a team of people who are experienced and highly-vested in our company.
At NightRider, we always clean in teams of two people; nobody ever cleans alone. Each team consists of a Cleaning Technician and a Team Leader. By cleaning in teams of two, our staff members have increased personal security, camaraderie while working, and a higher-level of accountability than when cleaning alone. Furthermore, by having two people familiar with every building we clean, we have added depth that is valuable in the event of a call-in.
After each cleaning, our Team Leaders are responsible for conducting a “Final Check” to do the following:
This final check system is valuable in making sure mistakes are found prior to our teams leaving the premises rather than our customers coming in to mistakes in the morning!
Our Team Leaders are supported and managed by NightRider’s “Director of Janitorial Services.” The Director of Janitorial Services is a working supervisor, whose primary functions include daily site inspections, supervising personnel, training our cleaning teams, and meeting with customers to resolve issues and provide outstanding customer service. The Director works closely with the owners of NightRider and has authority to speak and act on behalf of our company.
Another unique characteristic of NightRider’s operating model is that we do not leave equipment or cleaning supplies at our customer locations. We bring in our equipment and supplies at the start of each shift, and then take the equipment and supplies out when finished each day/night. We do this for a few reasons; first, it allows our customers to be OSHA compliant without having to post current and accurate Safety Data Sheets (SDS) in the rooms where cleaning supplies are stored. Second, it frees up storage space for our customers since they do not have to make room for our equipment and supplies. Another benefit is that we can inventory and inspect our equipment each day to make sure it is serviced and in perfect working condition to provide the best-possible cleaning.
NightRider customers are provided the personal cell phone numbers of the key-leaders and the owners of our company. We do this to provide you with the highest level of responsiveness possible.
We know there are a lot of companies to choose from to keep your offices clean. Thank you for considering NightRider!
Commercial Cleaning & Janitorial Services
Serving the Albany Capital District: Albany, Bethlehem, Guilderland, Colonie, Green Island, Altamont, Menands, Voorheesville, Delmar, Glenmont, Latham, Loudonville, Schenectady, Duanesburg, Glenville, Niskayuna, Rotterdam, Saratoga Springs, Ballston Spa, Malta, Halfmoon, Waterford, Clifton Park, Glens Falls, East Greenbush, Troy, and more.
Copyright 2017, by Night Rider Janitorial Services
1158 New Loudon Road, Cohoes NY 12047
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